How to check Marriott Bonvoy best rate guarantee eligibility and exclusions

What are Marriott Channels under the programme rules?

Marriott's programme rules define Marriott Channels as the Marriott-owned and operated channels — Marriott Websites, Mobile Apps, Participating Properties and Customer Engagement Centers, including Member Support [5]. The rules define the “Company” as Marriott International, Inc. and its subsidiaries, including Marriott Rewards, LLC and Preferred Guest, Inc. [5]. A Marriott Website is any website operated by or on behalf of the Company, the loyalty programme, a participating brand or a participating property in connection with the programme [5]. A Mobile App is any downloadable application operated by or on behalf of the Company in connection with the programme, including the iPhone and Android versions and any successor applications [5].

Marriott also sets out channel limits for a specific property. At Atlantis, Paradise Island — a non-branded Participating Property with limited participation — Points or Miles are not earned, and Points cannot be redeemed, for reservations booked through AtlantisBahamas.com [5]. Related background: hotel booking channels; related term: direct booking requirement.

The same programme-rules page carries the marketing line "Enjoy our lowest rates, all the time", alongside free in-room Wi-Fi and mobile check-in [5]. Related glossary entries: member rate and best rate guarantee.

Which brands and properties participate in Marriott Bonvoy?

The programme rules name the participating brands. The list includes AC Hotels, Aloft, Autograph Collection, Courtyard, JW Marriott, Sheraton, St. Regis, Westin, MGM Collection with Marriott Bonvoy, Homes & Villas by Marriott Bonvoy and The Ritz-Carlton [5].

The rules also identify All-Inclusive by Marriott Bonvoy resorts, Atlantis, Paradise Island, Design Hotels, Homes & Villas, MGM Collection hotels and The Ritz-Carlton Yacht Collection as participating in a limited or unique capacity [5]. For All-Inclusive, Homes & Villas, MGM Collection and The Ritz-Carlton Yacht Collection, the rules refer to separate terms of service, and they say that where specific terms are stated those terms control over the general participating-brand list [5]. Design Hotels participation is limited and subject to the specific earning, redemption and benefit rules for Design Hotels, while Atlantis has its own participation limits set out in the programme rules [5].

The rules also name brands and properties that do not participate at all: Bulgari Hotels and Resorts at every location, City Express Rio de Janeiro Barra da Tijuca, Grand Residences by Marriott Mayfair-London, the Rotary House Hotel at Marriott Conference Centers in Houston, Marriott Vacation Club at The Empire Place in Bangkok, The Marriott Ranch Bed and Breakfast, and The Ritz-Carlton, Millenia Singapore [5]. At Atlantis, The Reef at Atlantis, The Beach at Atlantis and Harborside at Atlantis do not participate, while The Coral at Atlantis, The Royal at Atlantis and The Cove at Atlantis are named as eligible for earning on room rate and redeeming points for eligible stays, subject to the programme rules [5].

Branded Residences are whole or fractional ownership, serviced apartments or condominiums rather than short-term stay properties, so they do not participate unless expressly listed. The three named as participating are Marriott Residences Salgados Resort in the Algarve, The Phoenician Residences, a Luxury Collection Residence Club in Scottsdale, and The Ritz-Carlton Residences, Waikiki Beach [5].

How can the programme rules change, and who decides?

Marriott reserves the right to change, limit, modify, supplement, amend, suspend or cancel the programme, its rules, partner participation, earning and redemption structures, award availability, qualifying requirements, conditions of participation and the rules for earning or forfeiting points, with or without notice, even where a change affects the value of points or the ability to obtain an award [5]. Unless Marriott states otherwise, changes take effect when posted on Marriott Channels or otherwise communicated, and continuing to take part counts as acceptance of the then-current rules [5].

All interpretations of the rules and all loyalty-programme decisions, calculations, corrections, adjustments, determinations and transactions are at Marriott's sole discretion and final, subject to applicable law [5]. The English version governs if it differs from a translation, and the current rules supersede all earlier terms, including those of the legacy Marriott Rewards, Ritz-Carlton Rewards and Starwood Preferred Guest programmes [5].

Exceptions and limits in the programme rules

• Errors in published information. In the special terms for members with Chinese citizenship residing in the Chinese mainland, and to the extent permitted by applicable laws, Marriott says it is not responsible for errors published in relation to the programme, including pricing or typographical errors and errors of description, and reserves the right to correct any errors [5].
• Properties leaving the programme. If a participating property or brand exits, members will not earn points or qualifying nights for stays there, and awards, other promotions and special offers are no longer valid after the exit date, even if the reservation was made before it [5].
• Limited participation. The rules say specific programme benefits, amenities, offers, awards and services may not be available at properties or experiences that participate in a limited or unique capacity, even where they are not explicitly identified as excluded, and refer readers to the Supplemental Terms page for separate terms [5].
• Taxes and duties. Members are responsible for taxes, duties, disclosures, permissions, consents, approvals and other obligations connected with earning, receiving, redeeming, transferring, converting or using points, miles, awards, elite status, benefits and other programme value [5].

Frequently asked questions

Does every Marriott brand take part in Marriott Bonvoy?

No. Bulgari Hotels and Resorts at every location, The Ritz-Carlton, Millenia Singapore and several other named properties do not participate, and some brands and properties participate only in a limited or unique capacity [5].

What counts as a Marriott Website or Mobile App?

A Marriott Website is any website operated by or on behalf of the Company, the loyalty programme, a participating brand or a participating property in connection with the programme [5]. A Mobile App is any downloadable application operated by or on behalf of the Company in connection with the programme, including the iPhone and Android versions and any successor applications [5].

Can Marriott change the rules without notice?

Yes. The programme rules allow changes with or without notice, taking effect when posted on Marriott Channels or otherwise communicated, with continued participation counting as acceptance [5].

Who decides questions under the Marriott Bonvoy programme rules?

Marriott says all interpretations of its rules and all loyalty-programme decisions, calculations, corrections and adjustments are at its sole discretion and final, subject to applicable law [5].

Related pages

Related guides: how to file a hotel best rate guarantee claim and hotel best rate guarantee claims. Background: hotel booking channels, best rate guarantee, direct booking requirement, member rate, and the full glossary.

Sources

This page is based on the Marriott sources listed below, checked 18 October 2026. For a related guide, see the best rate guarantee claim guide.

1. Marriott Bonvoy Loyalty Program Terms & Conditions, checked 18 October 2026
2. Marriott Bonvoy transfer points to miles page, including the site navigation listing Best Rate Guarantee, checked 18 October 2026
3. Marriott Bonvoy redeem points page, including the site navigation listing Best Rate Guarantee, checked 18 October 2026