How to change or cancel a Scandic Friends points stay

How do you change a Scandic Friends points stay?

Scandic Friends members spend points on hotel stays, restaurant meals and gift cards, [2] and the hotel-stay version is the reward night: a night paid with points, or partly with points. [1] Reward nights can only be booked through Scandic's own sales channels, and the point price for a given hotel is shown on Scandic's website at the time of booking. [1]

Reward-night point prices vary from day to day and differ by hotel category, [1] so the points a stay costs are set when the booking is made rather than being the same at every property. Once a reward night has been booked, the points for the relevant hotel category and any ancillaries are deducted from the member's account. [1]

The terms address date changes explicitly in one case: a reward night that a member gives away can be changed to a different date. [1] For any booking made with points that expire before the arrival date, rebooking the stay means those points will expire. [1]

How do you cancel a points stay and get the points back?

Points deducted from a member's account can be returned to that same account if the cancellation has been made according to Scandic's cancellation terms. [1] The returned points stay with the member who booked: Scandic Friends points cannot be combined with, or transferred to, other member accounts, and may not be sold, inherited or otherwise exchanged for payment. [1]

Scandic Purchase Terms and Conditions apply to all point redemption purchases, [1] and redeemed points that have already expired are considered consumed and cannot be refunded. [1] Scandic states that the refund rules cover all redeemed points, not only points redeemed for accommodation, [1] so a canceled redemption of hotel services or products is handled on the same basis.

A reward night is valid for two people in a standard double room, and stays booked with points are subject to availability, so rooms may be limited at select hotels during certain periods. [1]

What happens if your points expire before the new date?

Scandic Friends points are valid for redemption for three years from the checkout date and expire on the last day of the month in which they were earned, three years later. [1] Scandic's own example: points earned on 6 March 2023 expire on 31 March 2026, and points earned on 22 June 2019 expire on 30 June 2022. [1] The three-year clock covers both qualification points and non-qualification points. [1]

This is where the timing of a change matters. If a member books with points that will expire before the arrival date and then cancels or rebooks, those points will expire. [1] Moving a stay to a later date therefore does not carry points past the expiry date they already had. [1]

Exceptions and limits

• No-shows. In the event of a no-show, the points are considered consumed, whether the night was booked for the member or given away. [1]
• Reward nights given away. These are booked through Scandic's reservation and customer service and can be reserved up to 12 months before the arrival date. The booking can be changed to a different date, but in the event of cancellation no points are refunded, and the night may not be resold. [1]
• Part-paid stays. On a reward night paid partly with points and partly with money, the portion paid with points does not generate qualification points, while the portion paid with money generates new qualification points. No other offers, discounts, vouchers or combinations may be used with it. [1] Points generally cannot be used in combination with discounts, coupons or other offers unless clearly stated. [1]
• Scandic Go hotels. Points can be used for reward nights there, but not for anything else, such as food and beverages. [1]
• Where the booking is made. If a stay is booked in a country other than Sweden, local deviations may apply depending on mandatory legislation in that country. [1] The Scandic Friends terms were last updated on 1 July 2026 and are governed by Swedish law. [1]
• Misuse. Scandic may terminate a membership immediately and without notice if the membership is misused, which can cause any points to be forfeited. [1]

Frequently asked questions

Do I get my points back if I cancel a Scandic Friends reward night?

The deducted points can be returned to the same member account when the cancellation is made according to Scandic's cancellation terms. [1] If the guest simply does not arrive, the points are considered consumed instead. [1]

Can I move a points stay to a different date?

The terms specifically allow a reward night given to someone else to be changed to a different date. [1] Because reward-night point prices vary by date and hotel category, [1] check the price shown at the time of the new booking, and note that points expiring before the new arrival date will expire if you cancel or rebook. [1]

What happens if I don't show up for a points stay?

The points are considered consumed. [1]

Do points-and-cash stays follow the same cancellation rules?

The rules cover all redeemed points, not only points redeemed for accommodation. [1] On a part-paid reward night, the points portion earns no qualification points while the money portion earns new qualification points. [1]

How long do Scandic Friends points last?

Points are valid for redemption for three years from the checkout date and expire on the last day of the month in which they were earned, three years later. [1]

Related pages

Program: Scandic Friends, for how points are earned, levels and partner earning. Glossary: frequent flyer and hotel points terms, including reward night, no-show and points expiry.

Sources

Sources checked on 21 October 2026. This page reports no account test.

1. Scandic Friends terms and conditions, checked 21 October 2026
2. Scandic Friends program page, checked 21 October 2026