Status: Checked against official sources on 18 October 2026
FREQUENT FLYER GLOSSARY
What is an airport lost and found?
Lost and found is the general term for an airport's lost-property service, which Heathrow labels Lost property and lists among its at-the-airport help pages [2] [4]. Heathrow's contact page treats lost baggage as a separate matter and directs check-in, lost baggage, flight delay and cancellation enquiries to airline contact information [5].
Facts checked: 18 October 2026
Key takeaways
- Heathrow's help navigation carries a Lost property entry under At Heathrow, in the same group as assistance and accessibility, facilities, security and baggage, the Terminal Drop-Off Charge and security and immigration wait times [2] [4].
- Heathrow's contact page lists lost baggage alongside check-in, flight delays and cancellations, and sends all of those enquiries to airline contact information [5].
- The same contact page lists an online form, WhatsApp, Twitter (@HeathrowAirport), a postal address, a contact centre on 0344 335 1801 and a separate Terminal Drop-Off Charge line on 0333 200 7459, as of 18 October 2026 [5].
- Heathrow's airport services page lists bag wrapping, baggage delivery, baggage shipping, baggage storage and porters under the heading Baggage services [4].
How does Heathrow treat lost property and lost baggage?
The two subjects appear in different places across Heathrow's pages. Lost property is a navigation entry under the At Heathrow heading [2] [4]. Lost baggage is handled on the contact page instead, in an entry headed Airline contacts that also covers check-in, flight delays and cancellations and links to a directory of airline contact information [5].
Heathrow's contact page suggests that the answer may already be in its FAQs, and otherwise lists the ways to get in touch [5].
Where does Heathrow list lost property?
The entry appears in the current At Heathrow navigation, in the same group as assistance and accessibility, facilities, security and baggage, the Terminal Drop-Off Charge and security and immigration wait times [2] [4].
Heathrow's airport services page sets out a separate group of Baggage services — bag wrapping, baggage delivery, baggage shipping, baggage storage and porters — introduced on that page as help with your bags [4]. Lost property is a navigation entry of its own rather than one of those baggage service links [2] [4].
How do you contact Heathrow?
Heathrow's contact page suggests that the answer may already be in its FAQs, and otherwise lists the ways to get in touch [5]. The feedback wording on the page is attached to the online form specifically: for an enquiry, complaint, compliment or any other feedback, it asks readers to get in touch via the online form [5]. The other routes listed are a Twitter account, @HeathrowAirport, a WhatsApp channel, a postal address and two phone lines [5].
| Route | Detail | Subject stated on the page |
|---|---|---|
| Online form | Contact form [5] | Enquiry, complaint, compliment or any other feedback [5] |
| @HeathrowAirport [5] | Not stated on the page | |
| Heathrow WhatsApp [5] | Not stated on the page | |
| Post | Heathrow, PO Box 887, 3 Manor Court, Exeter, EX1 9YT [5] | Not stated on the page |
| Contact centre | 0344 335 1801 [5] | Listed as the Heathrow contact centre; no subject stated |
| Terminal Drop-Off Charge line | 0333 200 7459 [5] | Terminal Drop-Off Charge queries [5] |
| Airline contacts | Airline contact directory [5] | Check-in, lost baggage, flight delays and cancellations [5] |
The separate Terminal Drop-Off Charge line on 0333 200 7459 is listed on the same page and is given for Terminal Drop-Off Charge queries [5].
What lost and found does not cover
- Lost baggage. Heathrow's contact page lists lost baggage with check-in, flight delays and cancellations, and directs those enquiries to airline contact information rather than to the airport's own contact routes [5].
- Baggage handling services. Bag wrapping, baggage delivery, baggage shipping and baggage storage, plus porters, are listed on the airport services page under Baggage services [4], while Lost property is a separate navigation entry [2] [4].
- Other airports. The channels and contact details above are Heathrow's own [5].
Frequently asked questions
Is Heathrow lost property the same as the airline's lost baggage service?
They are listed in different places. Lost property is a navigation entry in Heathrow's at-the-airport help pages [2] [4], whereas lost baggage sits with check-in, flight delays and cancellations on the contact page, which points those enquiries to airline contact information [5].
What is Heathrow's general contact number?
Heathrow's contact centre is 0344 335 1801 [5]. The page lists a separate line for Terminal Drop-Off Charge queries on 0333 200 7459 [5].
Can Heathrow store or forward my bags?
Heathrow's airport services page lists baggage storage, baggage delivery and baggage shipping, alongside bag wrapping and porters, under Baggage services [4]. Lost property is listed separately as a navigation entry [2] [4].
Where does Heathrow send lost baggage enquiries?
To airline contact information. The contact page groups lost baggage with check-in, flight delays and cancellations in a single entry that links to a directory of airline contacts [5].
Sources
Sources accessed on 18 October 2026.
- Heathrow — Lounges and hotels, checked 18 October 2026
- Heathrow — Airport services, checked 18 October 2026
- Heathrow — Contact us, checked 18 October 2026