KrisFlyer award ticket change, refund and no-show fees

What you can do after reading this guide

• Identify which published fee applies to a Saver, Advantage or Access award for the change you want to make. [1]
• Tell whether a no-show charge is added on top of another fee, and which cabin rate applies to your ticket. [1]
• Allow for the additional offline service fee, and check whether one of the published waivers covers your transaction. [1]
• Recognise what is no longer possible once an award ticket has been partially used. [1]

Who this applies to and what you need first

This guide covers the fees Singapore Airlines publishes for awards and upgrades issued in the KrisFlyer programme — award tickets marketed as Saver and Advantage award tickets and redemption tickets marketed as Access redemption tickets — as listed in US dollars on the Singapore Airlines United States site, and the fees apply to tickets issued. [1] Amounts here are the USD figures only; payments made in local currency are converted at the applicable exchange rate provided by Singapore Airlines, and no other currency amounts are given in this guide. [1] Rules applied by partner airlines' own programmes, and the earning or booking of miles, are outside this guide. [1]

Before you can work out the charge, you need three facts about your own ticket: its award type (Saver, Advantage or Access), its cabin class, and whether the affected flights are operated by Singapore Airlines or by partner airlines, because each of these selects a different table row. [1] For a redeposit of miles you also need the miles and the award or redemption ticket to be valid, and the ticket to be completely unused. [1]

How do you change, redeposit or handle a no-show on a KrisFlyer award?

1. Establish the award type of the ticket: Saver, Advantage or Access. [1]
2. Establish the cabin class, which sets the no-show amount: Economy Class, Premium Economy Class, Business Class or First Class. [1]
3. Establish whether the change concerns Singapore Airlines or partner airlines, since the partner-airline row covers a change of date, route, flight or carrier and is listed only for Saver. [1]
4. If you want the miles back, check that the miles and the award or redemption ticket are valid and that the ticket is completely unused, which the redeposit fee requires. [1]
5. Choose how to transact. A redemption ticket change, including redepositing miles for an award or redemption ticket, handled offline by any Singapore Airlines office or reservations hotline carries an additional service fee of USD 25 or 2,500 KrisFlyer miles. [1]
6. Check the waiver before assuming that offline fee applies: it is waived for transactions that cannot be performed online, and for all PPS Club members and supplementary cardholders. [1]
7. Pay the charge in US dollars (or local currency equivalent), or with KrisFlyer miles for selected functions. [1]
8. Before you confirm a new itinerary, check whether it requires more KrisFlyer miles: additional miles are charged if it does, and if the new itinerary requires fewer KrisFlyer miles the excess cannot be refunded. [1]
9. If the ticket has already been partly flown, check the limits first: no change of route, cabin class or award type is allowed for partially-used tickets issued on Singapore Airlines, and no changes at all are allowed for partially-used tickets issued on partner airlines. [1]

This guide does not cover the request forms or screens used to submit a change or a redeposit, or any deadline before departure for requesting one.

What happens to your miles and fees when you change or cancel?

The redeposit amount is charged to put the miles back into your KrisFlyer account, and your miles, award tickets (marketed as Saver and Advantage award tickets) and redemption tickets (marketed as Access redemption tickets) must be valid, with the ticket completely unused. [1] Where multiple changes and services are used online or offline, the fees applicable are cumulative. [1]

The no-show fee applies in addition to any other applicable fees. [1] On the channel question, an additional service fee of USD 25 or 2,500 KrisFlyer miles applies to selected services rendered offline by any Singapore Airlines office or reservations hotline, namely redemption ticket bookings, redemption ticket changes (including redepositing miles for an award or redemption ticket), redemption upgrades, and KrisFlyer membership services including updating passport details and adding or changing Redemption Group Nominees. [1]

Worked example (illustration)

Illustration only: you hold an Economy Class Saver award ticket, you do not take the flight, and you then ask for the miles to be redeposited. The no-show fee for Economy Class is USD 100 and it applies in addition to any other applicable fees; the case Singapore Airlines sets out is exactly this one, a no-show on an Economy Saver award flight followed by a refund request, charged as USD 100 + USD 75 = USD 175, with the Economy no-show fee and the Saver redeposit fee making up that amount. [1] Had the same Saver ticket been changed before departure instead, a change of date on Singapore Airlines would be listed at USD 25 and a change of route, cabin class, award type or an added stopover at USD 25, and because fees are cumulative where multiple changes and services are used, each charge stands on its own. [1] If the replacement itinerary required more KrisFlyer miles, additional miles would be charged; if it required fewer, the excess could not be refunded. [1]

Common reasons it fails

• The ticket has already been partly flown. No change of route, cabin class or award type is allowed for partially-used tickets issued on Singapore Airlines, and no changes are allowed for partially-used tickets issued on partner airlines. [1]
• The ticket is not a Saver award and the change is on partner airlines. A change of date, route, flight or carrier on partner airlines is listed as Not Applicable for Advantage and Access. [1]
• The ticket or the miles are not valid, or the ticket has been used. The redeposit charge assumes the miles and the award or redemption ticket are valid and that the ticket is completely unused. [1]
• You expect a refund of surplus miles. If the new itinerary requires fewer KrisFlyer miles, the excess cannot be refunded. [1]
• You expect the offline fee to be dropped automatically. It is waived only for transactions that cannot be performed online, and for all PPS Club members and supplementary cardholders. [1]

Exceptions and limits

• Offline fee waivers. Offline service fees are waived for transactions that cannot be performed online, and for all PPS Club members and supplementary cardholders. [1]
• Cumulative charges. Where multiple changes and services are used online or offline, the fees applicable are cumulative. [1]
• Miles charged on top. Additional KrisFlyer miles will be charged if the new itinerary selected during booking changes requires more miles; if it requires fewer, the excess cannot be refunded. [1]
• Payment currency. Fees can be paid in US dollars (or local currency equivalent), or with KrisFlyer miles for selected functions, and payments made in local currency are converted at the applicable exchange rate provided by Singapore Airlines. [1]
• Partially-used tickets are locked. No change of route, cabin class or award type is allowed for partially-used tickets issued on Singapore Airlines, and no changes at all are allowed for partially-used tickets issued on partner airlines. [1]

Frequently asked questions

How much does it cost to change the date of a KrisFlyer award?

On Singapore Airlines, a change of date is USD 25 on a Saver award and USD 0 on Advantage and Access awards. [1] On partner airlines, a change of date, route, flight or carrier is USD 50 on a Saver award and is listed as Not Applicable for Advantage and Access. [1]

How much does it cost to get the miles back?

A redeposit of miles for an award or upgrade is USD 75 on a Saver award and USD 50 on Advantage and Access. [1] The amount is charged to redeposit the miles back into your KrisFlyer account, and your miles and the award or redemption ticket must be valid, with the ticket completely unused. [1]

What happens if I miss the flight?

The no-show fee is USD 100 in Economy Class, USD 200 in Premium Economy Class, USD 300 in Business Class and USD 300 in First Class, and it applies in addition to any other applicable fees. [1]

Do I pay more if the change is handled offline?

Yes, for the services listed: an additional service fee of USD 25 or 2,500 KrisFlyer miles applies to redemption ticket changes, including redepositing miles for an award or redemption ticket, rendered offline by any Singapore Airlines office or reservations hotline, as well as to redemption ticket bookings, redemption upgrades and certain KrisFlyer membership services. [1] The offline fee is waived for transactions that cannot be performed online, and for all PPS Club members and supplementary cardholders. [1]

Next step and official entry points

• Singapore Airlines: KrisFlyer service fees — the full schedule in USD, including the award and upgrade change and redeposit table, the no-show table by cabin, the offline service fee and its waivers. [1]
• KrisFlyer programme hub — start here for the wider rules on earning and spending KrisFlyer miles before you decide whether to change or redeposit an award. [1]

Related pages

Award change fee, Award reinstatement, No-show fee, Award change and cancellation fees compared, KrisFlyer award stopover guide, and KrisFlyer upgrade awards.

Sources

Sources checked on 18 October 2026. This guide covers the change, redeposit and no-show fees Singapore Airlines publishes in USD for KrisFlyer awards and upgrades issued, and it does not cover the screens or request forms used to make a change or a redeposit, any deadline for requesting them, or the rules of programmes other than KrisFlyer.

1. Singapore Airlines: KrisFlyer service fees (United States site), checked 18 October 2026