Status: checked against official sources; automated independent review
GUIDE
How to find SNCF TGV fare information and change rules on SNCF Connect
SNCF TGV fare information on SNCF Connect is split across the site’s help area: fare topics, discount cards and loyalty, and exchange or cancellation guidance each appear in separate help sections. The carrier list begins with TGV INOUI and also names OUIGO, Intercités, TER, TGV Lyria, Eurostar and several other TGV INOUI services. [4]
Facts checked: 18 October 2026
Key takeaways
- SNCF Connect’s carrier list begins with TGV INOUI and also names OUIGO, Intercités, TER, TGV Lyria, Eurostar and other TGV INOUI services. [4]
- Fare topics appear under “Information on fares” (“Passes and subscriptions” and “Special fares”), while exchange and cancellation help sits under “Delays, refunds, and complaints”. [4]
- Four discount cards are listed under long-distance trains: Carte Avantage Adulte, Carte Avantage Jeune, Carte Avantage Senior and Carte Liberté. [4]
- A “Hold your train ticket” option secures a seat and fare for a limited time with no immediate payment. [4]
Which TGV services are listed?
SNCF Connect’s carrier list begins with TGV INOUI. The same list names OUIGO, Eurostar, TGV Lyria, TER, TGV INOUI Spain, Flixbus, BlaBlaCar, Intercités, DB SNCF Voyageurs in cooperation, TGV INOUI Italy, TGV INOUI Luxembourg, TGV INOUI Brussels, TGV INOUI Freiburg, Deutsche Bahn, SBB and BlaBlaCar Bus. [4]
Under carrier routes, the site lists TGV inOUI Paris–Bordeaux, Paris–Nice, Paris–Avignon, Paris–Lyon, Paris–Marseille and Lyon–Paris. [4] A separate popular journeys list includes Paris–Nice and Paris–Marseille, alongside routes such as Paris–Amsterdam, London–Paris, Paris–Brussels, Paris–Barcelona, Paris–Zurich and Paris–Geneva. [4]
Long-distance trains and regional trains are separated in the site menu. The long-distance menu lists the four Avantage and Liberté cards, while regional entries name Paris and its region (IDFM), TER Auvergne-Rhône-Alpes and TER Hauts-de-France. [4]
Where does SNCF Connect put fare and change information?
SNCF Connect’s help area splits its topics by task. The “Information on fares” group contains “Passes and subscriptions” and “Special fares”. A separate “Information on offers” group lists “TGV Inoui, OUIGO, TER, Eurostar…”, “Other mobility solutions”, public transport and the business offer. [4]
Changing or cancelling a booking is handled in a different place from fare information: “Exchange or cancel”, “Manage your delay” and “Make a complaint” all sit inside the “Delays, refunds, and complaints” group. [4] The site navigation also includes a “Your tickets” entry. [4]
Two further reference documents are published from the site footer: the “Terms of Sales” and a page on “Rail passenger rights and European Regulation n°2021/782”. [4] “Discount cards, loyalty, and customer account” is divided into “SNCF discount cards”, “Grand Voyageur loyalty program” and “Customer account”. [4]
What discount cards and hold options are listed?
Four cards appear under long-distance trains: Carte Avantage Adulte, Carte Avantage Jeune, Carte Avantage Senior and Carte Liberté. [4] “Passes and subscriptions” are listed under “Information on fares”. [4]
For travellers who are not ready to pay straight away, SNCF Connect offers a hold: the “Hold your train ticket” option secures a seat and fare for a limited time with no immediate payment. [4]
SNCF Connect lists “Best prices guaranteed” and “Secure payment” among its stated engagements. [4] The Grand Voyageur loyalty program is listed alongside SNCF discount cards and Customer account under “Discount cards, loyalty, and customer account”. [4]
Exceptions and limits
- Other carriers have their own entries. The carrier list names OUIGO, Intercités, TGV Lyria, Eurostar and TGV INOUI Spain, Italy, Luxembourg, Brussels and Freiburg as separate entries from TGV INOUI. [4] This page covers only the TGV INOUI information shown there. [4]
- Other operators are listed. DB SNCF Voyageurs in cooperation, Deutsche Bahn and SBB also appear as carriers, so not every train service listed is TGV INOUI. [4]
- Coaches and carpooling are separate travel types. The site menu includes coaches and carpooling alongside trains, and names BlaBlaCar Bus and Flixbus among its carriers. [4]
- Delay handling is a separate entry. “Manage your delay” and “Make a complaint” are listed separately from “Exchange or cancel” in the help menu. [4]
- Passenger rights are published separately. SNCF Connect publishes a rail passenger rights page referring to European Regulation n°2021/782 alongside its Terms of Sales. [4]
Frequently asked questions
Where does SNCF Connect put change or cancellation help?
The “Exchange or cancel” topic sits in the “Delays, refunds, and complaints” group of the help area. [4]
Can I hold a train ticket before paying?
Yes. SNCF Connect offers a “Hold your train ticket” option that secures a seat and fare for a limited time with no immediate payment. [4]
Does SNCF Connect list OUIGO and Intercités as well as TGV INOUI?
Yes. OUIGO, Intercités and TGV INOUI are separate entries in the site’s carrier list. [4]
Which SNCF discount cards are listed for long-distance trains?
Four cards are grouped under long-distance trains: Carte Avantage Adulte, Carte Avantage Jeune, Carte Avantage Senior and Carte Liberté. [4]
Is there a loyalty programme listed?
Yes. SNCF Connect lists a Grand Voyageur loyalty program within its “Discount cards, loyalty, and customer account” help group. [4]
Sources
Sources accessed on 18 October 2026. OUIGO, Intercités, TER, TGV Lyria, Eurostar and the other TGV INOUI services are not covered here, and the Grand Voyageur programme’s own rules are covered in a separate guide.
- SNCF Connect help and FAQ, checked 18 October 2026