How to book Sonesta Travel Pass reward nights and handle no-shows

How do you book a Sonesta Travel Pass reward night?

Sonesta Travel Pass Reward Points may be redeemed for Reward Stays at participating hotels by booking direct at Sonesta.com, or by contacting the Sonesta Travel Pass Customer Care Desk at 1.855.622.2160 (toll-free) or at 1.617.658.0078. [1] Members can also book and redeem points over the phone with the Customer Care Team. [2] If a hotel stops participating in the Reward Points and Reward Stay elements, the Customer Care Desk will contact members holding future Reward Stay reservations and assist them with re-booking at a participating hotel. [1]

The terms list participating brands and destinations for Reward Points, including hotels in the United States, Puerto Rico, Canada, Mexico, Chile, Colombia, Ecuador, Peru, Egypt and St. Maarten. [1]

If a member number is missing from an existing reservation, Sonesta's member FAQ asks the member to contact the Customer Care Team with the hotel name, confirmation number, first and last name as they appear on the reservation, the Travel Pass member ID and the arrival date. [4]

Reward nights have no blackout dates, but they remain subject to current availability on Sonesta.com at the time of reward redemption, and a minimum length of stay may apply or room inventory may be limited. [1]

What does the credit-card guarantee say?

The Sonesta Travel Pass Terms and Conditions, last updated October 1, 2025, require a credit card to guarantee a reward night reservation. [1]

The terms also state that points and Qualified Room Night credit are not awarded for no-shows even if the room is paid for in full. [1]

Taxes are handled separately from the points: Reward Stays and benefits may be subject to income or other taxes, and any taxes and disclosures are the responsibility of the member or the reward recipient. [1]

Do reward nights earn points or count toward elite status?

The Travel Pass terms include Reward Stays in the definition of a Non-Qualified Rate, alongside third-party internet bookings, wholesale rates, voucher and barter stays. [1] Sonesta's member FAQ likewise describes award stays as non-qualifying rates. [4] A Qualified Room Night is defined as an overnight stay booked and paid for at a Qualified Rate. [1]

Reward Points are awarded for Qualified Room Nights at participating hotels and cruises. [1] All Reward Points expire after 24 months of inactivity from the date of their issuance, and a member with no eligibility activity for 24 months is reclassified as Non-Active. [1] Eligibility activity includes accruing or redeeming Reward Points and accruing a Qualified Room Night. [1] Sonesta may extend active member status in its sole discretion. [1]

Exceptions and limits

• Family transfers only. Reward Stays are non-transferable except to immediate family, meaning parent, child, spouse and siblings, and the transfer must be requested at the time Reward Points are redeemed. [1] Reward Points can be transferred upon completion and submission of a transfer form; once the authorization is received and processed, the transferor relinquishes all rights to those points and they become the recipient's points. [1]
• Two adults per stay. Reward Stays are valid for up to two adults. [1]
• Room type depends on brand. Reward nights at The Royal Sonesta Hotels, Sonesta Hotels & Resorts (excluding cruises), Classico: A Sonesta Collection, Mod: A Sonesta Collection, Sonesta Select, Sonesta Essential, Red Lion Hotels, Signature Inn, Americas Best Value Inn, Canadas Best Value Inn and Sonesta Posadas del Inca are for Base Room Types, which vary by hotel and are assigned upon check-in. At Sonesta ES Suites and Sonesta Simply Suites, a reward night is for a Studio room type where available, or a One-Bedroom room type when the hotel does not have Studios. [1]
• When a hotel leaves the reward program. If a hotel stops participating in the Reward Points and Reward Stay elements, the Customer Care Desk contacts members holding future Reward Stay reservations and helps them re-book at a participating hotel. [1]
• Corrections and program changes. Sonesta reserves the right to correct any reward point, reward, stay or benefit granted in error, and to modify the program, its terms and reward availability at any time with or without notice; changes may reduce the value of accumulated points or result in forfeiture of unused points. [1]

Frequently asked questions

How do I book a Sonesta Travel Pass reward night?

Reward Points may be redeemed for Reward Stays at participating hotels by booking direct at Sonesta.com or by contacting the Customer Care Desk at 1.855.622.2160 (toll-free in the U.S.) or 1.617.658.0078. [1] The program page adds that members can still book and redeem points over the phone with the Customer Care Team. [2] A credit card is required to guarantee the reward night reservation. [1]

What happens if I miss the stay?

Points and Qualified Room Night credit are not awarded for a no-show, even if the room is paid for in full. [1]

Does a reward night count toward elite status?

No. Reward Stays are non-qualified rates, and qualified night credit is earned on stays booked and paid at a Qualified Rate. [1] [4]

Can I give my reward night to a family member?

Reward Stays can be transferred to immediate family — parent, child, spouse or siblings — and the transfer must be requested when the points are redeemed. [1]

What if my member number is missing from the booking?

Contact the Customer Care Team with the hotel name, confirmation number, the name as it appears on the reservation, your Travel Pass member ID and the arrival date. [4]

Related pages

Program overview: Sonesta Travel Pass, covering tiers, earning rates and where points can be redeemed. Glossary: frequent flyer terms, including reward stay, Qualified Room Night and points expiry.

Sources

Sources checked on 21 October 2026. This page reports no account test. Other hotel loyalty programs, including Marriott Bonvoy, Hilton Honors, World of Hyatt and IHG One Rewards, are not covered here; this guide deals only with Sonesta Travel Pass reward nights.

1. Sonesta Travel Pass terms and conditions, checked 21 October 2026
2. Sonesta Travel Pass program page, checked 21 October 2026
3. Sonesta Travel Pass frequently asked questions, checked 21 October 2026