Status: checked against official sources; automated independent review
GUIDE
How to book Aeroméxico Rewards award flights
Aeroméxico Rewards is the loyalty programme of Aeroméxico, and an Aeroméxico Rewards award ticket — a Boleto Aeroméxico Rewards — is an airline ticket bought with the programme's points instead of cash [4] [5]. Points can be spent with Aeroméxico and with airlines participating in the programme, and a redemption has to be carried out by the member who owns the account being debited [4].
Facts checked: 18 October 2026
Key takeaways
- Aeroméxico Rewards points can be spent on award tickets with Aeroméxico and with airlines participating in the programme, each under its own redemption conditions [4].
- Members redeem on the Aeroméxico Rewards website with their web password, or through the call centre with their NIP [4].
- Only the holder of the account being debited can complete a redemption [4].
- Points have no cash value, and points transferred into the programme cannot be refunded once applied [4].
What can you book with Aeroméxico Rewards points?
Points are the programme's unit of exchange: members collect them in an Aeroméxico Rewards account and swap them for programme benefits [4]. Aeroméxico presents the flight benefit as the Boleto Aeroméxico Rewards, a way to use points to buy airline tickets [5]. The programme is operated and administered by PLM Premier, S.A.P.I. de C.V. [4].
The programme terms allow points to be used for the applicable services and products of the airlines participating in Aeroméxico Rewards and of other affiliated companies, following the redemption terms and conditions that apply to each of them [4]. Participating airlines are defined as the airlines affiliated to the programme [4].
Points are not money: the terms state that they carry no monetary value and are neither exchangeable nor refundable for cash [4]. Each account records all of its accumulation and redemption movements [4].
How do you book an Aeroméxico Rewards award ticket?
Members can redeem online, by telephone, or in person at an affiliated company's outlet where that outlet offers redemption, presenting the Aeroméxico Rewards card and/or the NIP [4]. The two remote channels and the credentials they require are listed below.
| Channel | What the member needs |
|---|---|
| Aeroméxico Rewards website (aeromexicorewards.com) | The account's web password [4] |
| Aeroméxico Rewards call centre | The NIP [4] |
The redemption itself has to be made directly by the member who holds the account from which the points are taken [4]. The call centre answers from Monday to Sunday, 08:00 to 22:00 (GMT-5), on (55) 1519 4040 in Mexico City and (1) 855 412 2650 in the United States [4].
Points can be topped up before booking by converting points held with banks or department stores into Aeroméxico Rewards points [6]. Members can also move points between accounts in a Family Group at no extra cost, after enrolling family members, designating a holder and linking the accounts [6].
Can you use Aeroméxico Rewards points on partner airlines?
Yes. Because redemption covers the participating airlines and other affiliated companies, an award is not limited to flights sold by Aeroméxico itself; the conditions attached to each participating airline and each affiliated company govern how its products are redeemed [4]. The programme may modify those accumulation and redemption provisions at any time [4], so the conditions in force when the booking is made are the ones that apply.
Status benefits on partner travel are a separate matter from redemption: Aeroméxico Rewards levels include SkyTeam Elite and SkyTeam Elite Plus recognition within the SkyTeam alliance, which Aeroméxico describes as a network of more than 1,050 destinations in 166 countries [5].
Can you change or cancel an Aeroméxico Rewards award ticket?
Everything turns on whether the change and cancellation option is valid for the award ticket in question [5]. Where it is, Aeroméxico lists a waiver of the change fee on a Boleto Aeroméxico Rewards among its tier benefits, and refers members to the terms and conditions for that benefit [5].
For a partner award, the change and cancellation conditions come from the participating airline or affiliated company whose product is being redeemed, not from a single programme-wide rule [4].
What limits apply to Aeroméxico Rewards redemptions?
- Account holder only. A third party cannot redeem the points sitting in someone else's account [4].
- No cash value. Points cannot be exchanged or refunded for cash [4].
- Transfers are final. Points transferred in from bank or department-store programmes are not refundable once the transfer has been applied [4] [6].
- Suspension. While an account is temporarily suspended, the member cannot accumulate points, redeem points or use membership benefits [4].
- Inactivity. Accounts inactive for 48 consecutive months or more may be suspended permanently if the points balance is empty, and may be cancelled whether or not a balance remains; cancellation removes the points in the account [4].
- Death of the member. Points in the account are cancelled and cannot be transferred to any other account [4].
- Changes to the rules. The redemption provisions applying to each participating airline and affiliated company may be modified at any time [4].
Frequently asked questions
Can I book an Aeroméxico Rewards award online?
Yes. Members redeem on the Aeroméxico Rewards website after signing in with their web password, and can also redeem through the call centre using their NIP [4].
Do Aeroméxico Rewards points expire?
Points in Aeroméxico Rewards accounts have had indefinite validity since 10 April 2023, when the programme stopped letting them expire [4]. An account can still be suspended or cancelled after long inactivity, which removes the points [4].
Can someone else redeem my Aeroméxico Rewards points?
No — the redemption has to be made directly by the account holder [4]. Points can instead be moved between linked accounts in a Family Group at no extra cost, once the family is enrolled, a holder is designated and the accounts are linked [6].
Do partner awards follow the same rules as Aeroméxico flights?
The redemption terms and conditions of each participating airline and each affiliated company govern its own products, and the programme may change those provisions at any time [4].
Can I change my Aeroméxico Rewards award ticket?
That depends on whether the change and cancellation option is valid for the award ticket; where it is, Aeroméxico lists a waiver of the change fee among its tier benefits, subject to the terms and conditions [5].
Sources
Sources accessed on 18 October 2026. It covers award tickets bought with Aeroméxico Rewards points on Aeroméxico and on airlines participating in the programme; earning points, tier qualification and SkyTeam-wide redemption policy are not covered, and neither are other frequent flyer programmes.
- Aeroméxico Rewards loyalty programme terms and conditions, checked 18 October 2026
- Aeroméxico Rewards tiers and benefits, checked 18 October 2026
- Aeroméxico Rewards earning and Family Group page, checked 18 October 2026