How to use a car rental pickup and return checklist

What the two help pages cover

Enterprise's car rental FAQ hub lists its answers under separate headings: renter requirements, deposits and payments, reservations, general car rental information, insurance and protections, tolls and TollPass, Enterprise Plus, and worldwide FAQs. [4] Each heading on that page is a link with a short description rather than a full answer, so the substance of any rule sits on the linked topic page. [4] The description attached to the general topic says that section explains what you need for car rental and how to pick up and return your vehicle. [4]

Avis's customer service page works the same way. It offers a claims and accident form covering incidents, accidents and stolen vehicles, a lost and found service, a route to request a past rental agreement, and FAQs that the company describes as country-specific. [6] It also notes that Avis has locations in more than 150 countries and directs renters outside the United States to a separate list of worldwide telephone numbers. [6]

At pickup: paperwork and receipts

Deposit and payment card. Enterprise's deposits and payments topic is framed around two questions — whether you can rent a car without a credit card, and whether a deposit is required. [4] Both questions belong to that separate topic page, so the amounts, the card types and the release timing are not published in the hub page checked. [4] For what a hold does to a card limit, see the deposit and credit hold guide.

Keeping your own copy. Avis publishes a dedicated page for requesting a past rental agreement, which means the agreement can be retrieved after the rental has ended. [6] Enterprise places a "Get a Receipt" route in its reservations menu. [4] Neither page states how long agreement or receipt records are kept. [4] [6]

Loyalty credit. Avis tells renters to request miles and points by retrieving the e-Receipt and selecting Get Frequent Miles/Points. [6] Enterprise lists Enterprise Plus as one of its FAQ topics. [4] No page checked states a time limit for a missing-points claim. [4] [6]

Tolls. Enterprise groups its receipt guidance with its TollPass material, which covers tolls, toll lanes and how to request rental receipts. [4]

Before you drive away. Neither help page publishes a walk-around inspection list, a photo requirement or a time window for reporting pre-existing damage. [4] [6] The damage inspection checklist covers that gap separately.

At return and afterwards

Incidents and damage claims. Avis handles incidents, accidents and stolen-vehicle claims through a single claims and accident form, with an FAQ alongside it. [6] That page does not publish a damage threshold, a charge table or a deadline for filing. [6]

Fuel, cleaning and late returns. Enterprise's hub separates fuel-adjacent questions into its tolls and products topics and lists a products section covering add-ons such as GPS and child seats. [4] The fuel policy guide treats fuel policy on its own.

Items left in the car. Avis runs a lost and found service for possessions forgotten in a rental. [6] Enterprise does not list a lost property route among its FAQ topics. [4]

Fraud awareness. Avis publishes a fraud and scams page describing common signs of people who may try to scam both the renter and the company. [6]

Reaching a person. Avis gives a United States customer service number, 1-800-352-7900, and points renters elsewhere to its worldwide telephone numbers page. [6]

Exceptions and limits

• Country rules differ. Avis states that different countries may have different rules and regulations, and its FAQs are organised by country. [6] Enterprise sends renters travelling outside the United States to a separate list of worldwide FAQs. [4] A procedure described for one market therefore does not carry over to another. [4] [6]
• Summary pages, not the terms. The Enterprise hub gives one-line descriptions of each topic, so the conditions attached to any answer depend on the linked topic page. [4]

Related pages

Car rental damage inspection checklist, car rental deposit and credit hold, car rental fuel policy guide, and the frequent flyer glossary.

Sources

Sources accessed on 18 October 2026. Only the Enterprise and Avis help pages listed below were used; other operators, and the local return procedures of individual airports and city branches, are not covered here.

1. Car Rental FAQs, Enterprise Rent-A-Car, checked 18 October 2026
2. Customer Service, Avis Rent A Car, checked 18 October 2026