How to understand Eurostar fare classes and change rules

What governs a Eurostar ticket purchase?

Eurostar states that its website provides information on Eurostar products and timetables, and that contracts to purchase tickets are governed by the Eurostar Conditions of Carriage. [4] The Conditions of Carriage is linked from the footer of eurostar.com, where the same footer also lists a complaints handling procedure and a Service Quality Report. [4]

The page separates those ticket-purchase terms from the website terms. The website terms govern use of the Eurostar website and app; the same page also contains Wi-Fi terms for on-board and lounge access, and clauses on intellectual property and personal data. [4]

For ticket purchases, Eurostar names the Eurostar Conditions of Carriage as the governing document. [4] See also rail flexible ticket change rules.

The website is owned and operated by Eurostar, consisting of Eurostar International Limited and THI Factory. Eurostar International Limited is registered in England under number 2462001; THI Factory is registered in Belgium under number BE 0541.696.005. [4]

Where does Eurostar publish fares and legal information?

The eurostar.com footer includes links to Accessibility, Sitemap, Conditions of carriage, Cookies and personal data, Privacy policy, Responsible disclosure policy and Website and wi-fi terms and conditions. [4] The page also includes a 'View all our fares and fees' link. [4]

Eurostar warns that while it has taken every effort to ensure information on its websites is correct at the time of going live, it cannot be held responsible for errors and omissions, or for information that may be incomplete, inaccurate or out of date. [4] It also says that while it tries to ensure all fares, conditions and times are correct, it cannot be held responsible for errors or omissions. [4]

Eurostar disclaims any liability for reproduction of this website through a third party website, or for access to this website obtained through a third party website or a user's home page, where that reproduction misstates or omits information, limitations and conditions on the fares and products offered through this website. [4]

What happens if you book on a local Eurostar distributor's website?

Eurostar states that if you buy your ticket on the website of your local Eurostar distributor company, the ticket will be governed by that company's terms and conditions. [4]

Eurostar also says that if its websites or app contain hyperlinks to other websites, it is up to you to read the policies of those websites, and that Eurostar makes no commitments about any other site you may access through its websites or app. [4]

What does Eurostar say about accounts and points?

The sign-in panel invites travellers to create an account and start earning points to spend on free or discounted tickets, and to enjoy exclusive benefits and offers. [4] Selecting 'Continue with Google/Apple' requires confirming that you are 16 or over and accepting the Eurostar Terms and conditions and Privacy Policy. [4]

Travellers holding a Frequent or Premium Pass are asked to log in before using their subscription pass. [4]

For related reading, see the Club Eurostar guide and the rail loyalty programmes guide.

Exceptions and limits

• Which law applies. Disputes arising from use of the Eurostar website or from information contained in it are governed by English law, and the Courts of England and Wales have exclusive jurisdiction, to the extent permitted by law. [4] The clause is written for the website and its information. [4]
• No warranty on the site. To the extent permitted by law, the website is provided without any warranty or term of any kind, whether express or implied, including implied terms of satisfactory quality or suitability for any purpose. [4]
• Liability carve-out. Eurostar's website liability exclusion is stated to exclude liability for death and personal injury, so those are not covered by the exclusion. [4]
• Change without notice. Eurostar reserves the right to modify the functions that let users view and consult the websites and/or app, without prior notice or warning. [4]
• Wi-Fi is a separate service. The page contains separate Wi-Fi terms. The service is provided free of charge, is intended to support general web browsing and use of pre-loaded entertainment content, does not support high-bandwidth actions such as streaming music, streaming video or downloading large files from external locations, and access may be blocked, suspended or terminated at any time without notice. [4]
• Scope. This page covers only Eurostar's published terms. It does not cover other rail operators or the wider rules of any points programme; see the glossary for related concepts.

Frequently asked questions

What governs a Eurostar ticket purchase?

Eurostar states that contracts to purchase tickets are governed by the Eurostar Conditions of Carriage. [4]

Are the fares and times on eurostar.com always up to date?

Eurostar says it tries to keep fares, conditions and times correct but cannot be held responsible for errors or omissions, or for information that has become out of date. [4]

What if I booked on a local Eurostar distributor's website?

Eurostar states that if you buy your ticket on the website of your local Eurostar distributor company, the ticket will be governed by that company's terms and conditions. [4]

What does Eurostar say about collecting points?

The sign-in panel invites travellers to create an account and start earning points to spend on free or discounted tickets, and to enjoy exclusive benefits and offers. [4] Selecting 'Continue with Google/Apple' requires confirming that you are 16 or over and accepting the Eurostar Terms and conditions and Privacy Policy. [4]

Which courts hear disputes about the Eurostar website?

To the extent permitted by law, disputes about use of the website or the information in it fall under English law and the exclusive jurisdiction of the Courts of England and Wales. [4]

Related pages

Club Eurostar guide, rail flexible ticket change rules, rail loyalty programmes guide, and the frequent flyer glossary.

Sources

Sources accessed on 18 October 2026. It covers Eurostar's own published terms only; other rail operators and the wider rules of any points programme are not covered here.

1. Eurostar website, Wi-Fi and app terms and conditions, checked 18 October 2026