Status: checked against official sources; automated independent review
Part of Italo Più hub
GUIDE
How to choose Italo fare types and change rules
Italo fare types are the ticket offers sold by Italo S.p.A. for its high-speed trains in Italy, and each one carries its own price, eligibility rules and refund conditions. [6] The offer you choose decides whether a cancellation can be refunded, partly refunded or turned into a voucher. [6]
Facts checked: 18 October 2026
Key takeaways
- Italo advertises several named ticket offers, including eXtra Magic, Giovani, Senior, Friends, same-day return, Famiglia, Business First and carnets. [6]
- Advertised savings include 20% on Carnet 10 and up to 80% on Carnet Smart Worker, as of 18 October 2026. [6]
- Refund outcomes are not the same for every ticket: some offers may not allow a refund on cancellation, while others may allow a partial refund or a voucher. [6]
- Italo Più awards 1 point per euro spent, with double points on Flex travel. [6]
What ticket offers does Italo sell?
Italo advertises several named ticket offers, including promotional fares, return products, family and group offers, carnets and business pricing. [6] Each offer can carry specific terms and conditions. [6]
| Offer | Who or what it is for | Advertised saving | Key condition |
|---|---|---|---|
| Italo eXtra Magic | Promotional offer | Up to 70% [6] | Offer terms apply [6] |
| Italo Giovani | Travellers aged 14–29 | Up to 70% [6] | Age eligibility [6] |
| Italo Senior | Travellers over 60 | Up to 60% [6] | Age eligibility [6] |
| Italo Friends | Travelling with friends | Up to 60% [6] | Offer terms apply [6] |
| Same-day return | Out and back on the same day | Up to 50% [6] | Same-day use condition [6] |
| Italo Famiglia | Families | Children free; adults up to 50% [6] | Offer terms apply [6] |
| Business First | VAT-registered travellers and companies | Up to 40% [6] | Business eligibility [6] |
| Carnet 10 | Ticket carnet | 20% [6] | Valid 180 days in Smart and Prima [6] |
| Carnet Smart Worker | Worker carnet | Up to 80% [6] | Valid 30 days in Smart and Prima [6] |
Italo's conditions also refer to service environments: Carnet 10 and Carnet Smart Worker are valid in Smart and Prima, while Flex travel is the category that doubles Italo Più points. [6]
How do Italo change and refund rules work?
Italo lists a ticket-change service in its customer support area. [6] The refund rule for a cancellation depends on the offer selected at purchase. [6] Some offers may be more restrictive and may not allow a refund on cancellation; others may allow a partial refund or a voucher for future travel. [6]
Offers may also be limited by travel dates, by passenger type, or by use conditions such as a same-day return. [6] Italo does not specifically offer last-minute tickets, though discounted fares or promotions may be available for short-notice bookings depending on seat availability and travel conditions. [6] The specific offer's terms and conditions should be checked before purchase. [6]
How does Italo Più earning work?
Italo Più is free to join. [6] Members earn 1 Italo Più point per euro spent on Italo travel. [6] Travel in Flex doubles the points. [6] Points also accrue on Italo services and through Italo Più partners. [6] Enrolment completed by 30 October 2026 brings 500 welcome points once, described by Italo as up to €5 off a future trip. [6] Cash Più lets members pay part of a trip with points. [6]
What are the exceptions and limits?
- Children under 36 months travel free, always, according to Italo. [6]
- Italo Giovani is for travellers aged 14 to 29, and Italo Senior is for travellers over 60. [6]
- Business First is aimed at VAT-registered travellers and companies. [6]
- Carnet 10 is valid for 180 days and Carnet Smart Worker for 30 days, both in Smart and Prima. [6]
- Offers may be subject to limited availability and can vary by season, route and promotion. [6]
- Group travel is handled through custom quotations and services. [6]
Frequently asked questions
Are all Italo tickets refundable?
No. Refund policies depend on the offer selected at purchase. Some offers may not allow a refund on cancellation, while others may allow a partial refund or a voucher for future travel. [6]
Do children travel free on Italo?
Children under 36 months travel free, always, according to Italo. Under the Italo Famiglia offer, children travel free and adults receive discounts of up to 50%. [6]
How many Italo Più points do I earn?
Members earn 1 point per euro spent on Italo travel, and Flex travel doubles the points. Points also accrue on Italo services and through Italo Più partners. [6]
How long is an Italo Carnet valid?
Carnet 10 is valid for 180 days and Carnet Smart Worker for 30 days, both in the Smart and Prima environments. [6]
Can I buy a last-minute Italo ticket?
Italo does not specifically offer last-minute tickets, though discounted fares or promotions may be available for short-notice bookings depending on seat availability and travel conditions. [6]
Sources
Sources checked on 18 October 2026. This guide covers Italo only; Trenitalia fares and passes, and other rail operators, are not covered.
- Italo offers and ticket conditions, checked 18 October 2026