How to change or cancel a JetBlue award flight booked with TrueBlue points

What you can do after reading this guide

• Read the fare option on a JetBlue-operated TrueBlue award and say which change and cancellation rules apply to it.
• Complete a Base fare award cancellation knowing that the fee is paid by credit card at the time and that the points return only after payment.
• Cancel a China Airlines partner award through the right channel and know what happens to the points and to the taxes.
• Spot the situations the stated rules do not cover, such as a partially flown partner ticket or a cancellation attempted after departure.

Who this applies to and what you need first

This guide covers JetBlue TrueBlue award bookings in the United States market: JetBlue-operated awards ticketed by fare option, and, separately, China Airlines partner awards. JetBlue groups its fare options into Base, Standard and Flex across Main, EvenMore, BlueFirst and Mint, and Base fare options are not available in Mint. [2] The China Airlines page describes redeeming TrueBlue points on qualifying China Airlines-operated flights when booking on jetblue.com or the JetBlue app, including from the U.S. to Taipei and beyond. [3] If you have not yet booked, the booking steps are set out in how to book JetBlue TrueBlue awards.

What you need before you start: the award booking you want to change or cancel, and knowledge of which fare option it was ticketed on, since the fare option determines the rule. [1] For a Base fare award redemption booking you need a credit card, because payment by credit card at the time of the change or cancellation is required before points are re-deposited. [1] [2] For a China Airlines award you need the booking to be cancelled prior to departure of the first outbound flight, and any change request has to go through the partner airline's own website or customer support rather than JetBlue's. [3]

China Airlines awards may be subject to government taxes and/or carrier-imposed fees, and award availability may be limited. [3] Other partner airlines, other markets and JetBlue Vacations bookings are outside this guide.

How do you change or cancel a TrueBlue award booking?

1. Identify the fare option on the booking: Base, Standard or Flex, within Main, EvenMore, BlueFirst or Mint. Base fare options are not available in Mint. [2]
2. If the booking is a Base fare award redemption booking, expect a change/cancellation fee and have a credit card ready, because payment by credit card at the time of the change or cancellation is required. [1] [2]
3. Complete the change or cancellation, then wait for the points to be re-deposited to your TrueBlue account, which happens following payment. [1] [2]
4. If the booking is a Main, EvenMore, BlueFirst or Mint fare, no change or cancellation fee applies, but a fare difference may apply on a change and the change is subject to the fare rules applicable on the date of change. [1]
5. If the booking is a Flex fare, you can cancel any time prior to the scheduled departure for a full refund to the original form of payment. [1]
6. Act before the scheduled departure. If an eligible nonrefundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation is forfeited, including extras such as EvenMore seat selection, priority security and additional checked bag fees. [1]
7. For a China Airlines award, cancel prior to departure of the first outbound flight; points are deposited back to your TrueBlue account and taxes are refunded as a JetBlue travel credit. [3]
8. If the China Airlines ticket is partially flown, contact JetBlue to cancel the remaining itinerary. [3]
9. For a change on a China Airlines award, go to the partner airline: most changes to the booking are not allowed and must be made through the partner airline's website or customer support, not JetBlue's. The stated alternative is to cancel and rebook the award before departure of the first outbound flight. [3]

What happens to your points and fees when you change or cancel?

Rows labelled as fare-option rules are the rules the fare page states for those fare options; they are not award-specific statements. [1] The cited pages state the outcome in terms of re-deposited points only for Base fare award redemption bookings; how points are handled when a Main, EvenMore, BlueFirst, Mint or Flex award is cancelled is not stated there, and this guide does not cover it. [1] [2] The fee itself is described on the award change fee page.

Worked example (illustration)

Illustration only: you redeemed TrueBlue points for a Main Base award and cancel it before the scheduled departure. A change/cancellation fee applies to the booking, you pay it by credit card at the time of cancellation, and the points you redeemed are re-deposited to your TrueBlue account following payment. [1] [2] The cited pages do not publish the fee amount for award bookings; what they publish for Base fares generally is a change or cancellation fee of $150 per person, and changes and cancellations to Main Base bookings are subject to a fee of $150 (fare difference may apply) even with Mosaic status. [1] By contrast, on a China Airlines award booked with TrueBlue points, cancelling prior to departure of the first outbound flight deposits the points back to your TrueBlue account and refunds the taxes as a JetBlue travel credit. [3]

Common reasons it fails

• You act after the scheduled departure. If an eligible nonrefundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation is forfeited, including extra ancillary purchases such as EvenMore seat selection, priority security and additional checked bag fees. [1]
• You expect the points back before the fee is paid. For a Base fare award redemption booking, payment by credit card at the time of the change or cancellation is required, and points are re-deposited following payment. [1] [2]
• You ask JetBlue to change a China Airlines award. Most changes are not allowed and must be made through the partner airline's website or customer support, not JetBlue's. [3]
• You need to cancel a partner award after travel has begun. Cancellations are permitted prior to departure of the first outbound flight, and if the ticket is partially flown you have to contact JetBlue to cancel the remaining itinerary. [3]
• You expect a mixed-carrier award. Mixed carrier awards are not possible; each one-way award must be flown entirely by a single operating carrier, and any JetBlue-operated flight needs a separate booking. [3]
• You assume Mosaic status removes the Main Base fee. Changes and cancellations to Main Base bookings are subject to a fee of $150 (fare difference may apply), even with Mosaic status. [1]
• The award space is gone. Inventory is entirely at the operating carrier's discretion, availability is not guaranteed and can be modified at any time, and all fares are subject to change. [3]

Exceptions and limits

• The 24-hour window. If travel was booked seven days or more prior to the scheduled departure date, there are 24 hours from the time the booking was made to cancel the reservation without being charged a cancellation fee; the entire booking must be cancelled to qualify, and this is not applicable to JetBlue Vacations reservations. [1]
• Mixed fare policy. Where one leg is ticketed as a refundable fare and another as a non-refundable fare, the refund and cancellation policies for refundable fares apply only to the refundable portion, and those for the non-refundable fare apply to the non-refundable portion. [1]
• Refundable fares are not always available. Refundable fares may not be available on all flights. [1]
• Partially used refundable trips. If you cancel remaining travel after a portion of a refundable trip has been taken, the refund amount equals the one-way fare for the portion cancelled, and the same applies if a portion of the travel is not operated as scheduled by JetBlue. [1]
• Existing reservations keep the benefits of the fare purchased at the time of booking. If you have already booked travel, you will continue to receive the benefits associated with the fare purchased at the time of booking. [2]
• Older bookings. The Our fares page states that details for bookings made on 7/29/26 or earlier are set out on a previous fares page. [1]
• Same-day switches are a separate product. Same-day switches (as well as same-day standby) are subject to a $100 fee, but no difference in fare; if you booked a Flex fare, you can make same-day switches for free (no fee, no difference in fare). Same-day switches cannot be completed by an agency and can only be completed directly by JetBlue. To qualify as a same-day switch, the booking must be changed on the calendar day you were scheduled to depart, beginning at midnight in the time zone of the departure airport, or, for Mosaic members, up to 24 hours before your scheduled departure; you must be switching to a different departure time (earlier or later) on the same day as the original departure; and the origin and destination cities must remain the same, though you can change airports within the same city (for instance LGA to JFK). [1]
• No Mosaic perks on partner flights. Mosaic perks apply to JetBlue-operated flights, with some reciprocal perks on United Airlines-operated flights, only; the partner airline should be asked about any benefits it offers to all travellers. [3]

Frequently asked questions

Do I get my TrueBlue points back if I cancel?

For a Base fare award redemption booking, points are re-deposited to the member's account following payment of the change/cancellation fee, which is paid by credit card at the time of the change or cancellation. [1] [2] For a China Airlines partner award, points are deposited back to the TrueBlue account when the booking is cancelled prior to departure of the first outbound flight. [3] For other fare options the cited pages describe the refund outcome as a JetBlue travel credit or a refund to the original form of payment but do not state how points are handled. [1]

How much is the fee to change or cancel a Base fare award booking?

The cited pages state that a change/cancellation fee applies to any Base fare award redemption booking and must be paid by credit card at the time, but they do not publish the amount for award bookings. [1] [2] The fare page refers readers to separate change/cancellation fee details. [1] For Base fares generally, the published figure is a change or cancellation fee of $150 per person. [1]

Can JetBlue change my China Airlines award for me?

No: most changes to the booking are not allowed and must be made through the partner airline's website or customer support, not JetBlue's. [3] You may instead cancel and rebook the award before departure of the first outbound flight, which is why JetBlue recommends booking separate one-way award bookings to maximise flexibility. [3] Cancellation itself is permitted prior to departure of the first outbound flight, and if the ticket is partially flown you have to contact JetBlue to cancel the remaining itinerary. [3]

What happens if I simply miss the flight?

For an eligible nonrefundable reservation that is not changed or cancelled prior to scheduled departure, all money associated with the reservation is forfeited, including extra ancillary purchases. [1] Refundable fares must be changed or cancelled prior to the scheduled departure time to receive a refund to the original form of payment; if a flight is missed, the money associated with the reservation takes the form of a JetBlue travel credit, valid for 12 months from the original ticketing date. [1]

Next step and official entry points

• JetBlue: Our fares — the fare-by-fare change and cancellation table, the award note for Base fares, the refundable and nonrefundable cancellation policies, and the no-show rules. [1]
• JetBlue: Fares simplified — how Base, Standard and Flex are grouped across Main, EvenMore, BlueFirst and Mint, and the note that existing reservations keep the benefits of the fare purchased at the time of booking. [2]
• JetBlue: Redeem TrueBlue points with China Airlines — the partner cancellation and change rules, the channel for partner changes, and the mixed-carrier limits. [3]
• TrueBlue programme hub — programme rules, earning and redeeming basics in one place.

Related pages

TrueBlue programme, award change and cancellation fees compared, how to book JetBlue TrueBlue awards, TrueBlue fees guide, award change fee, and award reinstatement for what returning redeemed points means.

Sources

Sources checked on 18 October 2026. This guide covers changes and cancellations of JetBlue-operated TrueBlue award bookings by fare option in the United States market, and separately China Airlines partner awards as the partner page states them; it does not cover other partner airlines, JetBlue Vacations bookings, or how points are handled when a non-Base award is cancelled, which the cited pages do not state.

1. JetBlue Airways: Our fares, checked 18 October 2026
2. JetBlue Airways: Fares simplified, checked 18 October 2026
3. JetBlue Airways: Redeem TrueBlue points with China Airlines, checked 18 October 2026