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How to change or cancel a WestJet Rewards award
WestJet Rewards is the loyalty program offered by WestJet, an Alberta Partnership, and a flight reward is a booking paid for with WestJet points. [1] Whether you can cancel one depends on the fare it was booked in: rewards on a WestJet Eligible Fare or a Member Exclusive Fare can be canceled under WestJet's standard cancel policy with the standard cancellation fees, and the points return to your account with their original expiration date, while rewards booked on an UltraBasic fare cannot be changed or canceled at all. [1]
Facts checked: 17 October 2026
Published with cited facts · How this page was checked
Key takeaways
- A WestJet Rewards flight reward booked on an UltraBasic fare cannot be changed or canceled, and no credits are issued for it. [1]
- Rewards booked on a WestJet Eligible Fare or a Member Exclusive Fare can be canceled under WestJet's standard cancel policy, and standard cancellation fees apply. [1]
- When a permitted cancellation happens, the WestJet points redeemed toward that booking are reinstated to the member's account, and the original expiration date on those points still applies. [1]
- Redemptions on WestJet Eligible Fares and UltraBasic fares carry no blackout periods or inventory management restrictions, while redemptions on Member Exclusive Fares do. [1]
Which WestJet Rewards awards can be changed or canceled?
The rule follows the fare the reward was booked in, and it applies to any booking toward which WestJet points were applied. [1]
| Fare type used for the reward | What the WestJet Rewards terms set out |
|---|---|
| UltraBasic | Changes and cancellations are not permitted; the fare is non-refundable, no changes are allowed and no credits are issued. [1] |
| WestJet Eligible Fare | Cancellations are permitted under WestJet's standard cancel policy, and standard cancellation fees apply. [1] |
| Member Exclusive Fare | Cancellations are permitted under WestJet's standard cancel policy, and standard cancellation fees apply. [1] |
The two flexible categories are not the same product. Member Exclusive Fares are private fares available to WestJet Rewards members, sold on WestJet-marketed and operated flights, and are limited in availability at WestJet's discretion. [1]
UltraBasic is where the answer is absolute: a booking paid for with WestJet points on that fare is treated as non-refundable, with no changes allowed and no credits issued. [1]
What happens to your WestJet points when you cancel an award?
Where a cancellation is permitted, the amount of WestJet points redeemed toward that booking is reinstated to the member's account. [1] Those points keep the expiration date they already had rather than starting a new one. [1]
Partial refunds can return a different number of points than were originally taken. When a member redeems WestJet points toward a currency other than Canadian dollars and receives a partial refund, the refunded points may not match the original redemption amount because of exchange rate fluctuations. [1]
Redemptions against flight taxes, fees and charges, and against post-booking extras such as seat selection, checked bags and cabin upgrade fees, are priced at a value per point that may vary, and WestJet rounds the amount required for those redemptions up to the next increment of 100 points. [1]
Points earned through a WestJet RBC credit card are awarded to the primary cardholder's WestJet Rewards account, which is the same balance a canceled award is restored to. [1]
What does it cost to cancel a WestJet Rewards award?
Cancellations of awards booked on WestJet Eligible Fares or Member Exclusive Fares run through WestJet's standard cancel policy, and standard cancellation fees apply. [1] The terms direct members to WestJet's fees page for the details of those charges. [1]
Paying a fee does not open up an UltraBasic reward, because changes and cancellations on bookings toward which points were applied on that fare are not permitted and no credits are issued. [1]
How do you keep room to change plans later?
Because the rules come from the fare, the fare type chosen at the time of redemption sets what is possible afterwards. [1]
Points redemptions on WestJet Eligible Fares and UltraBasic fares have no blackout periods or inventory management restrictions, and those fares carry no open-jaw, multi-city or stopover restrictions. [1] Member Exclusive Fares work differently: blackout periods and inventory management restrictions apply to redemptions on them. [1]
Minimum redemption rules apply to some bookings and vary by booking type and booking channel, so a replacement booking can need a different number of points than the one that was canceled. [1]
Keeping the account active matters as well. WestJet points have no expiry date and stay in the account while it remains active, and an account stays active where the member accrues, redeems, transfers or converts WestJet points within the preceding 24-month period. [1]
Exceptions and limits
- UltraBasic rewards. No changes, no cancellations and no credits, so the points tied up in such a booking are not covered by the reinstatement rule. [1]
- Member Exclusive Fares. Cancellation is permitted under the standard cancel policy, but blackout periods and inventory management restrictions apply to redemptions on these fares. [1]
- Currencies other than Canadian dollars. A partial refund may not match the original redemption amount because of exchange rate movements. [1]
- Inactive and deactivated accounts. WestJet may deactivate an inactive account, and where an account is deactivated all WestJet points and vouchers on it expire; outside cases of fraudulent activity, WestJet may offer reactivation within twelve months of deactivation, including by paying a fee. [1]
- Promotional points. Promotional or bonus points issued with a specific expiry date are governed by the terms of the campaign that awarded them. [1]
- No cash substitute. WestJet points have no monetary value, will not be exchanged for cash, and individual rewards cannot be assigned, sold, traded or otherwise transferred outside the program's rules. [1]
Frequently asked questions
Can I cancel a WestJet Rewards award flight?
It depends on the fare. Awards booked on a WestJet Eligible Fare or a Member Exclusive Fare can be canceled under WestJet's standard cancel policy with standard cancellation fees, while awards booked on an UltraBasic fare cannot be canceled. [1]
Do I get my WestJet points back after canceling an award?
Yes, where the cancellation is permitted the points redeemed toward that booking are reinstated to your account, with the original expiration date still attached to them. [1]
Can I change an award booked on an UltraBasic fare?
No. WestJet says changes and cancellations are not permitted on bookings toward which points were applied on an UltraBasic fare, and no credits are issued. [1]
Do reinstated WestJet points expire?
WestJet points have no expiry date while the account remains active, and an account stays active if you accrue, redeem, transfer or convert points within the preceding 24 months. [1] Reinstated points keep the expiration date they carried before the cancellation. [1]
Can I take cash instead of points when I cancel?
No. WestJet points have no monetary value, cannot form the basis of a monetary claim against WestJet, and will not be exchanged for cash. [1]
Verification: Published with cited facts
- Source status
- 1 source listed; page reports checked 17 October 2026
- Source citations
- 37 in-text citations provided
- Review record
- Review record available
- Public status
- Published with cited facts
Sources
Sources checked on 17 October 2026. This page reports no account test. Other programs, including Air Canada Aeroplan and the Delta Air Lines SkyMiles program, are not covered here.
- WestJet Rewards terms and conditions, checked 17 October 2026