How to change or cancel Aerolíneas Plus awards

What rules apply before you change an award?

These rules apply to Aerolíneas Plus award tickets issued under the program's General Conditions, which are governed by Argentine law [1]. The program applies wherever Aerolíneas Argentinas, SkyTeam, and other associated airlines operate [1].

Aerolíneas Plus award tickets may be issued in Promotional Class, Tourist, Premium Economy, Economy+, and Business, and those classes can be combined on one ticket [1]. Promotional Class is available only on domestic routes from 1 October 2024 [1].

For a refund or a date change, each segment of a combined-class ticket follows the conditions of the class selected for that segment [1]. Tickets issued before 1 August 2023 are treated differently: the whole ticket follows the most restrictive class [1].

How do you change an Aerolíneas Plus award?

A member can change an award ticket before departure, but cannot change the route [1]. The request must go through the Contact Center, the Virtual Assistant, or the website's self-service change tool where that option applies [1].

Every change requires the applicable change fee, including a change made for the upgrade service [1]. The only stated exception is for Platino or Diamante members, who do not pay the reissuance charge when they request the Adelanto y postergación benefit under that benefit's conditions [1].

Promotional Class carries a change penalty, applied according to the information given when the reservation was requested and published by Aerolíneas Plus [1].

How do refunds work for canceled Aerolíneas Plus awards?

Like a change, a refund must be handled before departure [1]. A member may request the refund through the website up to one year after the ticket issuance date, subject to the class conditions given at issuance and published by Aerolíneas Plus [1].

A refund returns all miles, together with the amount paid in taxes and charges, according to the ticket conditions [1]. Issuance and reissuance fees already paid are not returned [1].

No partial refunds are allowed [1]. Tickets in Promotional Class, or tickets that combine Promotional Class with another class, cannot be refunded [1].

An award ticket is valid for use or modification for one year from issuance [1]. An exchanged ticket is valid for one year from the new ticket's issuance date [1].

What happens if Aerolíneas Argentinas cancels or reschedules the flight?

If Aerolíneas Argentinas cancels or reschedules a flight, the award ticket cannot be endorsed to another airline under the Conditions of Carriage [1]. Aerolíneas Argentinas will make best efforts to move the passenger to the next flight with the same route and destination as the award ticket [1].

Award tickets are valid only for destinations operated both when the award ticket is issued and when the passenger departs [1]. Aerolíneas Argentinas and associated airlines are not responsible for schedule changes that cancel service to a destination [1].

Aerolíneas Plus is not responsible for an associated airline leaving the program, or for cancellation of an award caused by that withdrawal or by discontinuation of a service [1].

Exceptions and limits

• Platino and Diamante members avoid the reissuance charge only when using the Adelanto y postergación benefit, under that benefit's own conditions [1].
• Promotional Class has a change penalty, and Promotional Class tickets or tickets containing Promotional Class cannot be refunded [1].
• Route changes are never permitted [1].
• Refunds are paid in full or not at all; partial refunds are not allowed [1].
• Tickets issued before 1 August 2023 are governed by the most restrictive class for the entire ticket when classes are combined [1].
• An award ticket is not endorsable to another airline even if Aerolíneas Argentinas cancels the flight [1].

Frequently asked questions

Can I change the route on an Aerolíneas Plus award ticket?

No. Route changes are not permitted under the General Conditions [1].

Can I get a refund after canceling an Aerolíneas Plus award?

A refund can be requested before departure and through the website up to one year after issuance, subject to the class conditions [1]. Promotional Class tickets and tickets containing Promotional Class cannot be refunded, and partial refunds are not allowed [1].

Do all Aerolíneas Plus award changes incur a fee?

Every change requires the reissuance fee, including a change connected to an upgrade [1]. The stated exception is for Platino or Diamante members using the Adelanto y postergación benefit [1].

What if Aerolíneas Argentinas cancels my award flight?

The award ticket cannot be endorsed to another airline, but Aerolíneas Argentinas will make best efforts to rebook the passenger on the next flight with the same route and destination [1].

How long is an Aerolíneas Plus award ticket valid?

It is valid for use or modification for one year from issuance, and an exchanged ticket is valid for one year from the new ticket's issuance date [1].

Related pages

Program details: Aerolíneas Plus program overview. Travel vocabulary: Frequent Flyer Encyclopedia glossary.

Sources

Sources checked on 6 October 2026. This page reports no account test. This guide covers Aerolíneas Plus only; other airline and hotel loyalty programs are not covered.

1. Aerolíneas Plus General Conditions, checked 6 October 2026