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Source status: 1 source listed, read 18 October 2026
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Public status: Published with cited facts

GUIDE

Cancelling an ALL Accor booking paid with Reward points: when points come back

ALL Accor re-credits Reward points used on a booking when the booking is cancelled before check-in at a rate where cancellations and changes are permitted, when a permitted change leaves fewer Reward points redeemed, and when a Member does not arrive for a booking at a rate where cancellations and changes are permitted. [1] Reward points are not re-credited when a Member asks to change or cancel a reservation and changes and refunds are not permitted, when the points expire between booking and cancellation, or for Reward points redeemed directly at a hotel once their use has been confirmed. [1]

Facts checked: 18 October 2026

ALL Accor Reward point cancellations
Programme(s)	ALL Accor – Accor Live Limitless
Market/scope	Global; ALL Accor terms and conditions of membership (English)
Data source	Official programme pages
Rules effective	Not stated on the cited pages

ALL Accor programme

Key takeaways

A cancellation before check-in at a rate where cancellations and changes are permitted is a listed case for re-crediting Reward points. [1]
A permitted change that leaves fewer Reward points redeemed than on the original booking is a listed case for re-crediting Reward points, unless the Member has already checked in. [1]
Failure to appear at the hotel for a booking at a rate where cancellations and changes are permitted is a listed case for re-crediting Reward points, and the amount of the first night is still charged. [1]
Reward points are not re-credited when a change or cancellation is requested and changes and refunds are not permitted, when the points expire between booking and cancellation, or for hotel-direct redemptions after their use is confirmed. [1]
A rate requiring prepayment where cancellations and changes are not permitted cannot be paid using only Reward points; a portion must be paid by credit or bank card. [1]
On the website and in the app, 1,000 Reward points gives a discount of 20 euros, 2,000 Reward points gives a discount of 40 euros, and after 2,000 Reward points only multiples of 2,000 can be used, up to 1,000,000 Reward points when booking. [1]

What you can do after reading this guide

Read a rate's cancellation and change conditions and identify whether Reward points fall into a listed re-credit case. [1]
Recognise the no-show treatment at a rate where cancellations and changes are permitted, including the first-night charge. [1]
Spot two common blocks to re-credit: points expiring between booking and cancellation, and hotel-direct redemptions already confirmed. [1]
Check the prepayment-only restriction and the stated online and hotel redemption multiples before you book. [1]

Who this applies to and what you need first

This guide covers Reward points used on an ALL Accor Eligible Stay under the global ALL Accor terms and conditions of membership in English. [1] Only cardholders may redeem Reward points from their account. [1] For a redemption against an Eligible Stay, the Member must be present at the hotel for the duration of the stay and must show their membership card. [1]

Reward points can only be redeemed for Eligible Stays that earn ALL Accor points under Article 7. [1] Certain rates and promotional offers are not eligible for the redemption of Reward points. [1] Reward points may be redeemed for bookings in a participating hotel made on ALL.com, the ALL Accor app, through the Accor Booking Office by telephone, or by booking directly with a participating Accor hotel. [1] Reward points may also be redeemed directly at the reception of a participating hotel during an Eligible Stay. [1]

How do you cancel or change a Reward-point booking and check whether points return?

Read the rate conditions attached to the booking and establish whether cancellations and changes are permitted. [1]
If cancellations are permitted, cancel before check-in: a cancellation before check-in at a rate where cancellations and changes are permitted is a listed re-credit case. [1]
If you change the booking, compare the Reward points redeemed on the revised booking with the original booking; a change leading to fewer Reward points redeemed is a listed re-credit case at a rate where cancellations and changes are permitted, unless you have already checked in. [1]
If you do not arrive, check the no-show rule: at a rate where cancellations and changes are permitted, failure to appear is a listed re-credit case and the amount of the first night is still charged. [1]
If you redeemed Reward points directly at the hotel during the stay, check whether the hotel has confirmed their use; Reward points cannot be re-credited after the hotel confirms to the Member that they may use their Reward points. [1]
Check the Reward points balance and expiry date before cancelling: Reward points are not re-credited if they expire between the time of booking and the cancellation. [1]
For a rate requiring prepayment where cancellations and changes are not permitted, note that the booking cannot be made using only Reward points and that a portion must be paid by credit or bank card. [1]

When do you get your points back?

Cancellation, change and no-show cases for Reward points
Situation	What happens to Reward points	Other stated conditions
Cancellation before check-in at a rate where cancellations and changes are permitted	Reward points are a listed re-credit case. [1]	The cancellation must be before check-in and the rate must permit cancellations and changes. [1]
Change at a rate where cancellations and changes are permitted	A change leading to fewer Reward points redeemed than on the original booking is a listed re-credit case. [1]	This does not apply if the Member has already checked in. [1]
No-show at a rate where cancellations and changes are permitted	Failure to appear is a listed re-credit case. [1]	The amount of the first night is still charged. [1]
Automatic cancellation for a failed or declined payment	Automatic cancellation of a booking for which Reward points were redeemed, as a failed or declined payment cancellation, is a listed re-credit case. [1]	This is listed separately from a Member-requested change or cancellation. [1]
Change or cancellation where changes and refunds are not permitted	Reward points are not re-credited. [1]	The rule applies when the Member requests a change or cancellation and changes and refunds are not permitted. [1]
Points expire between booking and cancellation	Reward points are not re-credited. [1]	The expiry must fall between the time of booking and the cancellation of the Eligible Stay. [1]
Reward points redeemed directly at the hotel during the stay	Reward points cannot be re-credited after the hotel confirms the Member's use of their Reward points. [1]	The rule concerns Reward points redeemed directly at a participating hotel during the stay. [1]
Prepayment rate paid partly by card	A rate requiring prepayment where cancellations and changes are not permitted cannot be made using only Reward points; a portion must be paid by credit or bank card. [1]	A request to change or cancel on such a rate is not a re-credit case because changes and refunds are not permitted. [1]

Worked example (illustration)

Illustration only: a Member books an Eligible Stay on ALL.com and redeems 2,000 Reward points, which gives a discount of 40 euros on the booking. [1] The rate permits cancellations and changes, and the Member cancels before check-in. [1] Cancellation before check-in at a rate where cancellations and changes are permitted is a listed re-credit case. [1] If the Member instead does not arrive and the rate permits cancellations and changes, failure to appear is also a listed re-credit case, and the amount of the first night is still charged. [1] If the Member had booked a rate requiring prepayment where cancellations and changes are not permitted, the booking could not have been made using only Reward points; a portion would have to be paid by credit or bank card. [1]

Common reasons it fails

The rate does not permit changes or refunds. Reward points are not re-credited when a Member requests a change or cancellation and changes and refunds are not permitted. [1]
The points expire while the booking is open. Reward points are not re-credited if they expire between the time of booking and the cancellation. [1]
The points were redeemed directly at the hotel. Reward points redeemed directly at a participating hotel during a stay cannot be re-credited after the hotel confirms their use. [1]
Only Reward points are offered on a restricted prepayment rate. A rate requiring prepayment where cancellations and changes are not permitted cannot be made using only Reward points. [1]
A Day Use rate is used. Reward points cannot be redeemed on Day Use rates. [1]
The hotel brand excludes Reward point payments. Hotels operating under IntercityHotel, Steigenberger, Steigenberger Icon, MAXX, Jaz in the City and Zleep brands do not permit the use of Reward points to obtain a reduction on all or part of the cost of a stay. [1]

Exceptions and limits

Online and app multiples. Reward points can only be used for a minimum of 1,000 Reward points, which gives a discount of 20 euros on the full price of the booking and expenses included at the time of booking; 2,000 Reward points gives a discount of 40 euros, and after 2,000 Reward points only multiples of 2,000 can be used, up to 1,000,000 Reward points when booking. [1]
Hotel redemption multiples. At the hotel, Reward points can be used from a minimum of 1,000 Reward points for a discount of 20 euros on the price, all taxes included, of accommodation or on-site expenses, with a maximum of one million Reward points for the same stay. [1]
Hotel exception for five markets. In hotels located in Mainland China, Hong Kong, Macau, Mongolia and Taiwan, Reward points can be used starting from 500 Reward points, equivalent to a discount of 10 euros. [1]
Taxes and total-price cap. Some taxes cannot be paid with Reward points, and a Member may not use a number of Reward points that would give a discount greater than the total price of the accommodation or expense concerned. [1]
Validity. Reward points are valid for 365 consecutive days from the date of the eligible expenditure, with the check-out date used for an Eligible Stay, or from the date the points are credited for another transaction type, and the period is extended by 365 consecutive days when a transaction results in Reward points being credited or when a donation is made on all.dift.com. [1] If there is no extension, all Reward points in the account are lost without notice and cannot be restored or transferred. [1]
Not covered here. The cited terms do not state a time frame for re-crediting Reward points, and this guide does not cover any separate refund rule for the card-paid portion of a part-card booking. [1]

Frequently asked questions

Do Reward points come back if I cancel a flexible booking before check-in?

Yes. Cancellation of a booking for which Reward points were redeemed, made before check-in at a rate where cancellations and changes are permitted, is a listed re-credit case. [1]

What happens if I do not show up?

At a rate where cancellations and changes are permitted, failure to appear at the hotel for a booking for which Reward points were redeemed is a listed re-credit case, and the amount of the first night is still charged. [1]

Are points returned if they expire between booking and cancellation?

No. Reward points are not re-credited if they expire between the time of booking and the cancellation of an Eligible Stay booked using Reward points. [1]

Can I pay a restricted prepayment rate using only Reward points?

No. A rate requiring prepayment where cancellations and changes are not permitted cannot be made using only Reward points, and a portion must be paid by credit or bank card. [1]

Next step and official entry points

ALL Accor terms and conditions of membership — open Article 10 for the Reward point use rules, the redemption multiples and the listed re-credit cases. [1]
ALL Accor programme — the programme hub for the wider ALL Accor context before you check the terms of a specific rate.

Sources

Sources checked on 18 October 2026. This guide covers the re-credit treatment of Reward points used on an ALL Accor hotel booking when the booking is cancelled, changed or not used at check-in, with the stated prepaid-rate and redemption-multiple rules, under the global ALL Accor terms and conditions of membership in English; it does not cover a particular rate's full terms of sale, separate refund rules for the card-paid portion of a part-card booking, partner conversions, or a time frame for re-crediting points.

ALL Accor terms and conditions of membership, checked 18 October 2026