How to join Azul Fidelidade: eligibility and enrollment

Who can join Azul Fidelidade, and does it cost anything?

The regulations open the program to individuals over two years of age who hold an account during the program's term, and describe participation as free of charge. [4] A participant is defined as an individual registered in the program who uses Azul's services and products. [4]

Younger members can join, but the signature rules change with age: registrants over 16 and under 18, and those under 16, must read and accept the regulations assisted or represented by their legal representatives, and those representatives must hold their own CPF. [4]

Joining itself is free: the regulations state that individuals may participate free of charge and route enrollment through Azul's official channels. [4] Only one registration per participant is allowed, and Azul may cancel or delete any account identified as a duplicate, moving its content to the participant's main account — for this purpose the oldest Azul account in that person's name. [4]

How do you enroll in Azul Fidelidade?

Registration runs through the VoeAzul website, the Azul app, the Azul service center or other official channels Azul provides. [4] Registering and expressly accepting the regulations confirms voluntary adhesion to the program and agreement with all of its terms, which Azul may amend, modify or update from time to time. [4]

For a standard registration, the data requested includes full name, CPF, date of birth, gender, full residential address, nationality, email and telephone with country and area codes, entered on the form provided on Azul's official channels. [4] Azul may contact the participant to ask for proof, updating or regularization of the data and documents given at registration. [4]

Foreign residents register with a different set of details: full name, gender, a national identification document such as a passport, country of residence, ZIP code, full address, email and telephone with country and area codes. [4] Azul may also request further supporting documents in order to complete that registration. [4]

Enrollment bundles in a communications authorization: the participant agrees that Azul may send printed, electronic (marketing email or push notification), telephone (SMS or telemarketing) or other-channel communications, and can revoke that authorization at any time through Azul's channels. [4]

What should you do once your account is open?

A new membership number earns only when it is attached to a booking. Under the benefits rules in force from 13 January 2026, points are credited within 72 hours of a flight to customers who gave their Azul Fidelidade number when buying the reservation or at check-in, and the credit is individual for each passenger regardless of who paid. [2]

The program regulations let a member request points for Azul tickets from the time of purchase up to 365 days after an Azul-operated flight, through channels such as the purchase flow, check-in or the Minhas Viagens area. [1] Where the number was missing, or the credit never appeared, a retroactive request can be filed within 365 days of the flight with the trip details Azul requires. [1] Points land individually and non-transferably in the account of the participant who took the flight, within 72 hours of the flight or of the retroactive request. [1]

At check-in for Azul flights, and at partner establishments enrolled in the program, the member must show the Azul account number so the points can be recorded. [4] Award tickets, for their part, can be issued only while the Azul account is regular and active; the booking steps are set out in how to book Azul Fidelidade awards. [4]

Exceptions and limits

• Canceling wipes the balance. A member may cancel participation at any time without giving a reason; on cancellation the balance of Azul points, qualifying points and qualifying segments, Azul credit and vouchers is canceled, no further transaction can be made on the account, and no compensation is due, while award tickets already issued and not yet flown remain valid. [4]
• Suspension. Azul may suspend an account temporarily or permanently for breaches of the regulations, and a suspended account cannot transact; the listed grounds include trading points with third parties outside the rules, fraud in earning or redeeming, conduct contrary to the program or partner regulations, sharing login credentials or two-step validation codes, redeeming tickets for people outside the approved beneficiary list, and paying fees with a credit card held by someone other than the participant or a beneficiary. [4]
• Credentials stay personal. The account password and the two-step authentication codes are personal, non-transferable and exclusive. [4]
• Who owns the points and the account. Azul Fidelidade points and Azul accounts belong to Azul, which may suspend use of an account without prior notice where there is a well-founded suspicion of fraud. [4]
• Rule changes. Azul may change the program or its regulations and gives prior notice where a change restricts participants' rights. [4]

Frequently asked questions

How much does it cost to join Azul Fidelidade?

Nothing. The regulations state that individuals over two years of age may take part free of charge, and registration is completed on Azul's official channels. [4]

Can children join Azul Fidelidade?

Yes, from over two years of age. [4] Registrants over 16 and under 18, and those under 16, must read and accept the regulations with the assistance or representation of a legal representative who holds their own CPF. [4]

Can I hold more than one Azul Fidelidade account?

No. Only one registration per participant is permitted, and Azul may cancel or delete duplicate accounts, moving their content to the oldest account in that person's name. [4]

What does Azul ask foreign residents for at registration?

Full name, gender, a national identification document such as a passport, country of residence, ZIP code, full address, email and telephone with country and area codes; Azul may also request further supporting documents. [4]

What happens to my points if I close my Azul Fidelidade account?

Canceling the account cancels the Azul points, qualifying points and segments, Azul credit and vouchers held in it, with no compensation, while award tickets already issued and not yet flown stay valid. [4]

Related pages

Program profile: Azul Fidelidade. Guides: how to book Azul Fidelidade awards and Azul Fidelidade upgrade awards. Glossary: frequent flyer terms.

Sources

This page reports no account test. Other South American programs, including Smiles and LATAM Pass, are not covered here; this page covers the Azul Fidelidade enrollment rules only.

1. Azul Fidelidade program regulations, 2026, retrieved 8 October 2026
2. Azul Fidelidade tier benefits regulations, in force from 13 January 2026, retrieved 8 October 2026
3. Azul Fidelidade program regulations, enrollment, accounts and status sections, retrieved 8 October 2026