How to claim missing cruise loyalty credit

How do you work out how many points should have posted?

Norwegian Cruise Line awards one Latitudes Rewards point for every cruise night [2]. Members also earn one additional point per night for booking a full-fare suite or The Haven [2], and one additional point per night when booking a Latitudes Rewards Insider Offer [2].

Royal Caribbean awards one Cruise Point for each completed night of sailing [3]. A member earns an extra Cruise Point per night when they purchase and sail in suite accommodations in categories RL, RS, PS, SL, TS, A1, A2, A3, CL, OS, FS, GS or JS, and/or sail in any category and pay a single pricing type for double occupancy staterooms [3].

The Norwegian suite bonus covers full-fare suites booked when the reservation was originally made and does not include Club Balcony Suites [2]. The Insider Offer bonus does not include Suites or The Haven [2]. Past Guest offers, including the Insider Offer, are visible only when you are logged in to a My NCL account with a Latitudes number attached [2].

When should you raise a missing-credit claim?

Royal Caribbean's posting window is the first checkpoint: Cruise Points are added to an account within 30 days after the cruise [3]. Royal Caribbean also says that a member who reaches a new loyalty tier while onboard receives the new benefits from their next sailing [3].

Norwegian Cruise Line applies a cut-off on how far back it will act: missing points can be credited only for cruises taken within the last 12 months [2]. Norwegian Cruise Line enrols guests in Latitudes Rewards automatically after their first cruise [2].

Credit matters because tiers are point-based. Latitudes Rewards tiers run from Bronze at 1 point through Silver at 20, Gold at 45, Platinum at 75, Sapphire at 150 and Diamond at 350 to Ambassador at 700 [2]. Royal Caribbean describes 700 Cruise Points as its ultimate status tier [3].

How do you submit the claim?

1. Log in and read the account history. Latitudes Rewards members can log in to view their points through My NCL [2]. The page also says Past Guest offers, including the Insider Offer, are visible only when you are logged in to a My NCL account with a Latitudes number attached [2].
2. Reconstruct the expected credit. Count the nights sailed, the stateroom category and any Insider Offer booking, then compare the total with the published earning rate [2] [3].
3. Check what each programme publishes about a claim route. Royal Caribbean's Points Choice form is for transferring points earned on a sailing to Crown & Anchor Society, Celebrity Cruises Captain's Club or Silversea Cruises Venetian Society [3]. Norwegian Cruise Line points members to its Latitudes Rewards Terms & Conditions for further details [2].
4. Keep a transfer request separate from a missing-credit claim. Royal Caribbean's Points Choice lets a member apply earned points to Crown & Anchor Society, Celebrity Cruises Captain's Club or Silversea Cruises Venetian Society, and the request can be submitted any time before the sailing or up to 14 days after disembarkation [3].

Exceptions and limits

• The 12-month credit limit is Norwegian Cruise Line's own rule and is applied to Latitudes Rewards claims [2].
• Points Choice requests are open only for sailings departing on or after 30 January 2026, and the member must be 18 or older and already enrolled in the programme that will receive the points [3].
• Points Choice exchange rates are published annually and vary by stateroom category [3].
• Loyalty status matching across the Royal Caribbean Group brands can take up to seven days to take effect, and benefit exclusions apply [3].
• Norwegian Cruise Line tier benefits apply on sailings of 5 nights or longer, while onboard discounts apply on all sailings regardless of length [2].
• Status is honoured across the Norwegian Cruise Line Holdings brands, Regent Seven Seas Cruises and Oceania Cruises, while onboard, but the Diamond one-time cabin upgrade, the Ambassador gift and the complimentary 7-day cruise are excluded from that arrangement [2].
• Royal Caribbean membership is free to join and Crown & Anchor Society Cruise Points never expire [3].

Frequently asked questions

How long does Royal Caribbean take to credit Crown & Anchor points?

Cruise Points are added to the account within 30 days after the cruise [3]. A member who reaches a new tier while onboard sees the new benefits from their next sailing [3].

How far back will Norwegian Cruise Line credit missing Latitudes points?

Missing points can be credited only for cruises taken within the last 12 months [2].

Can cruise points be moved to another loyalty programme?

Royal Caribbean's Points Choice lets members apply points to Crown & Anchor Society, Celebrity Cruises Captain's Club or Silversea Cruises Venetian Society, with the request submitted before the sailing or up to 14 days after disembarkation, for sailings departing on or after 30 January 2026 [3].

How does claiming missing credit work in an airline programme?

Qatar Airways Privilege Club accepts Avios claims for travel completed up to 180 days from the date of travel, or within 90 days of the trip for members who joined after it, and asks for a copy of the ticket and boarding pass on partner-airline claims [4].

Related pages

Background: cruise loyalty programmes guide and the cruise loyalty enrolment checklist. Terms: cruise past guest number, frequent flyer glossary. Airline comparison: claiming missing miles after a flight.

Sources

Sources accessed on 18 October 2026. Other cruise loyalty programmes, including Celebrity Cruises Captain's Club and Silversea Cruises Venetian Society, are not covered here; see the cruise loyalty programmes guide.

1. Norwegian Cruise Line Latitudes Rewards programme page, checked 18 October 2026
2. Royal Caribbean Crown & Anchor Society programme page, checked 18 October 2026
3. Qatar Airways Privilege Club: claim missing Avios, checked 18 October 2026